Skill Development

All of our programs can be customized for in-house delivery to meet your specific needs.  Unless otherwise indicated, each topic listed below can be delivered as a:

  • Lunch’n’Learn (1 1/2 hours)
  • Key Concepts (half day); or
  • Intensive (7 hour) Session

The following is a list of available topics:


  • Behavioural Interviewing Techniques
  • Effective Interviewing Techniques
  • Enhancing Our Cultural Competency during the Interview Process
  • Enriching Our Selection Process
  • Finding and Hiring the Right People
  • Key Concepts in Recruitment & Selection
  • Structured Screening, Interviewing & Selecting Practices


  • Making Transitions for Displaced Workers
  • Marketing Your Skills: Navigating the Internal Application Process
  • Marketing Your Skills: Targeting Your Resume & Cover Letter
  • Marketing Your Skills: The Interview


  • Building Respect: Preventing Bullying at Work
  • Building Respect: Preventing Discrimination at Work
  • Building Respect: Preventing Harassment at Work
  • Building Respect: Preventing Workplace Violence
  • Conducting an Effective Workplace Investigation


  • Coaching for Employee Development
  • Coaching for Improved Performance
  • Conducting Effective Performance Appraisals
  • Cultivating High Performing Teams
  • Key Concepts in Managing Performance
  • Managing Workplace Conflict
  • Motivating & Retaining Your Team
  • The Power of Four: Managing Different Generations in the Workplace
  • Transitioning from Technical Specialist to Supervisor
  • Working with Others: Understanding Behavioural Styles


  • Celebrating Differences & Embracing Diversity at Work
  • Enhancing Our Cultural Competency
  • HOW May I Help You: Accessible Customer Service Training
  • Human Rights in Employment
  • Key Concepts in Human Rights Obligations
  • The Power of Four: Embracing the Different Generations at Work
  • Working with Others: Understanding Behavioural Styles


  • Building Strong Team Communications
  • Consensus Decision Making
  • Cultivating High Performing Teams
  • Effective Board Management
  • Employee Engagement
  • Enhancing Our Team through Positive Communication
  • Facilitation Skills for Team Leaders
  • Motivating & Retaining Your Team
  • Strengthening Our Team
  • Train-the-Team-Trainer
  • Working with Others: Understanding Behavioural Styles


  • Assertive Communication Techniques
  • Business Writing Skills
  • Customer Service Excellence
  • Dealing with Difficult People
  • Embracing Change
  • Handling Interpersonal Conflict
  • Productive Workload Management
  • Professional Presentation Skills: Engaging Your Audience
  • Telephone Etiquette
  • Tuning In & The Art of Active Listening
  • Working with Others: Understanding Behavioural Styles

All of our programs can be customized for in-house delivery. For more detailed information concerning program content, other topics, or to discuss your specific training needs, please contact Marilyn Owston, Lead Trainer directly.