Skill Development Workshops

All of our programs can be customized for in-house delivery to meet your specific needs.  Unless otherwise indicated, each topic listed below can be delivered as a:

Lunch’n’Learn (1 1/2 hours)
Key Concepts (half day); or
Intensive (7 hour) Session

The following is a list of available topics:

RECRUITMENT & SELECTION
Behavioural Interviewing Techniques
Effective Interviewing Techniques
Enhancing Our Cultural Competency during the Interview Process
Enriching Our Selection Process
Finding and Hiring the Right People
Key Concepts in Recruitment & Selection
Structured Screening, Interviewing & Selecting Practices

CAREER DEVELOPMENT
Making Transitions for Displaced Workers
Marketing Your Skills: Navigating the Internal Application Process
Marketing Your Skills: Targeting Your Resume & Cover Letter
Marketing Your Skills: The Interview

WORKPLACE DISCRIMINATION, HARASSMENT & VIOLENCE
Building Respect: Preventing Bullying at Work
Building Respect: Preventing Discrimination at Work
Building Respect: Preventing Harassment at Work
Building Respect: Preventing Workplace Violence
Conducting an Effective Workplace Investigation

MANAGEMENT DEVELOPMENT
Coaching for Employee Development
Coaching for Improved Performance
Conducting Effective Performance Appraisals
Cultivating High Performing Teams
Key Concepts in Managing Performance
Managing Workplace Conflict
Motivating & Retaining Your Team
The Power of Four: Managing Different Generations in the Workplace
Transitioning from Technical Specialist to Supervisor
Working with Others: Understanding Behavioural Styles

DIVERSITY & INCLUSION
Celebrating Differences & Embracing Diversity at Work
Enhancing Our Cultural Competency
HOW May I Help You: Accessible Customer Service Training
Human Rights in Employment
Key Concepts in Human Rights Obligations
The Power of Four: Embracing the Different Generations at Work
Working with Others: Understanding Behavioural Styles

TEAM BUILDING
Building Strong Team Communications
Consensus Decision Making
Cultivating High Performing Teams
Effective Board Management
Employee Engagement
Enhancing Our Team through Positive Communication
Facilitation Skills for Team Leaders
Motivating & Retaining Your Team
Strengthening Our Team
Train-the-Team-Trainer
Working with Others: Understanding Behavioural Styles

PERSONAL DEVELOPMENT
Assertive Communication Techniques
Business Writing Skills
Customer Service Excellence
Dealing with Difficult People
Embracing Change
Handling Interpersonal Conflict
Productive Workload Management
Professional Presentation Skills: Engaging Your Audience
Telephone Etiquette
Tuning In & The Art of Active Listening
Working with Others: Understanding Behavioural Styles

All of our programs can be customized for in-house delivery. For more detailed information concerning program content, other topics, or to discuss your specific training needs, please contact Marilyn Owston, Lead Trainer directly.

If you are interested in a particular program for your staff but have only a small group, contact us about offering a cost-effective “sponsored” program in your community. If you are looking for a program that you do not see listed or would like more detailed information concerning program content, please contact us directly for all your training needs.

Many of our workshops are offered on a rotating basis as open registration programs in Thunder Bay and several other regional communities. For upcoming program locations and dates, see our “Workshop Schedule” section. If you would like to receive notices regarding upcoming workshops in your area, please contact us directly.