All of our programs can be customized for in-house delivery to meet your specific needs. Unless otherwise indicated, each topic listed below can be delivered as a:
- Lunch’n’Learn (1 1/2 hours)
- Key Concepts (half day); or
- Intensive (7 hour) Session
The following is a list of available topics:
RECRUITMENT & SELECTION
- Behavioural Interviewing Techniques
- Effective Interviewing Techniques
- Enhancing Our Cultural Competency during the Interview Process
- Enriching Our Selection Process
- Finding and Hiring the Right People
- Key Concepts in Recruitment & Selection
- Structured Screening, Interviewing & Selecting Practices
CAREER DEVELOPMENT
- Making Transitions for Displaced Workers
- Marketing Your Skills: Navigating the Internal Application Process
- Marketing Your Skills: Targeting Your Resume & Cover Letter
- Marketing Your Skills: The Interview
WORKPLACE DISCRIMINATION, HARASSMENT & VIOLENCE
- Building Respect: Preventing Bullying at Work
- Building Respect: Preventing Discrimination at Work
- Building Respect: Preventing Harassment at Work
- Building Respect: Preventing Workplace Violence
- Conducting an Effective Workplace Investigation
MANAGEMENT DEVELOPMENT
- Coaching for Employee Development
- Coaching for Improved Performance
- Conducting Effective Performance Appraisals
- Cultivating High Performing Teams
- Key Concepts in Managing Performance
- Managing Workplace Conflict
- Motivating & Retaining Your Team
- The Power of Four: Managing Different Generations in the Workplace
- Transitioning from Technical Specialist to Supervisor
- Working with Others: Understanding Behavioural Styles
DIVERSITY & INCLUSION
- Celebrating Differences & Embracing Diversity at Work
- Enhancing Our Cultural Competency
- HOW May I Help You: Accessible Customer Service Training
- Human Rights in Employment
- Key Concepts in Human Rights Obligations
- The Power of Four: Embracing the Different Generations at Work
- Working with Others: Understanding Behavioural Styles
TEAM BUILDING
- Building Strong Team Communications
- Consensus Decision Making
- Cultivating High Performing Teams
- Effective Board Management
- Employee Engagement
- Enhancing Our Team through Positive Communication
- Facilitation Skills for Team Leaders
- Motivating & Retaining Your Team
- Strengthening Our Team
- Train-the-Team-Trainer
- Working with Others: Understanding Behavioural Styles
PERSONAL DEVELOPMENT
- Assertive Communication Techniques
- Business Writing Skills
- Customer Service Excellence
- Dealing with Difficult People
- Embracing Change
- Handling Interpersonal Conflict
- Productive Workload Management
- Professional Presentation Skills: Engaging Your Audience
- Telephone Etiquette
- Tuning In & The Art of Active Listening
- Working with Others: Understanding Behavioural Styles
All of our programs can be customized for in-house delivery. For more detailed information concerning program content, other topics, or to discuss your specific training needs, please contact Marilyn Owston, Lead Trainer directly.